In the event of inclement weather on your schedule date of service, the pool and/or spa will be cleaned & serviced to the extent weather permits. Circumstances can arise that may prevent Ahoy Pools from performing service such as severe weather, an illness, or a holiday. In such an event, Ahoy Pools may elect to move pool and spa service a day early or a day late as applicable.

The pets of most of our customers are one of the best perks of the job! We are all animal lovers and appreciate the company of friendly dogs. We will ensure gates are secured so that your precious pets remain safe. However, if your pet doesn’t feel the same way about us we do expect them to be indoors or away from all pool maintenance areas. It is the homeowners responsibility to keep us safe from their pets. We are happy to send a text message alert when on the way, and we keep the service on the same day every two weeks unless advanced notice is provided. If we arrive for service but are unable to safely access the yard, you may still be charged for service. We understand that accidents happen and may waive charges on rescheduled visits for one time issues.